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Shipping Policy

Shipping PolicyLast Updated: 22-Jun-2026

 

Welcome to sutaknot.com. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

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1. Order Processing

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  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays unless specifically stated.

  • During sale events, festivals, or peak shopping periods, processing times may be longer than usual.

Once your order has been processed and dispatched, you will receive a shipping confirmation via email, SMS, WhatsApp, or other available communication channels.

 

2. Shipping Locations

 

We currently ship products across India.

If international shipping is offered, the availability, charges, customs duties, and delivery timelines may vary depending on the destination country.

We reserve the right to refuse delivery to locations that are not serviceable by our logistics partners.

 

3. Delivery Timelines

 

Estimated delivery timelines are as follows:

 

Location                                           Estimated Delivery Time

 

Metro Cities                                     2–7 Business Days

Other Cities & Towns                    3–10 Business Days

Remote Areas                                  5–15 Business Days

 

These delivery estimates are indicative only and may vary due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Political disruptions

  • Transportation issues

  • Courier service delays

  • Incorrect address details provided by customers

Delivery dates are estimates and not guaranteed unless explicitly stated.

 

4. Shipping Charges

 

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

 

Promotional offers for free shipping may be changed or withdrawn at any time without prior notice.

 

5. Order Tracking

 

Once your order is shipped, tracking details will be provided via:

  • Email

  • SMS

  • WhatsApp

  • Customer account dashboard

Tracking updates are dependent on the courier partner's systems and may occasionally experience delays.

 

6. Delivery Attempts

 

Our logistics partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Incorrect contact information

  • Refusal to accept delivery

the shipment may be returned to us.

 

Additional shipping charges may apply for re-dispatching the order.

 

7. Address Accuracy

 

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient name

  • Full delivery address

  • Landmark (if applicable)

  • PIN code

  • Contact number

We shall not be responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

 

8. Damaged or Tampered Packages

 

If the package appears damaged, opened, or tampered with at the time of delivery:

  • Do not accept the package if possible.

  • Take photographs of the package.

  • Contact our customer support immediately.

Claims relating to shipping damage should be reported within 48 hours of delivery.

 

9. Partial Deliveries

 

In some cases, orders containing multiple items may be shipped separately depending on:

  • Product availability

  • Warehouse location

  • Packaging requirements

Customers will not be charged additional shipping fees for split shipments unless otherwise stated.

 

10. Delays Beyond Our Controls

 

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Cyclones

  • Strikes

  • Government restrictions

  • Public emergencies

  • Courier network disruptions

In such situations, delivery timelines may be extended without liability on our part.

 

11. Cash on Delivery (COD)

 

Where Cash on Delivery is available:

  • COD availability may vary by location and order value.

  • We reserve the right to restrict or disable COD for certain products, customers, or regions.

  • Additional verification may be required before dispatching COD orders.

 

12. Ownership and Risk

 

Ownership of products passes to the customer upon successful delivery.

Risk of loss or damage passes to the customer once the order has been delivered to the specified delivery address.

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