Return, Exchange and Refund Policy

Last Updated: 22-Jun-2026

At sutaknot.com, customer satisfaction is important to us. This Return, Exchange and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.By placing an order on our website, you agree to the terms outlined below.

 

1. Eligibility for Returns and Exchanges

 

You may request a return or exchange if:The product received is damaged during transit.The product received is defective.An incorrect product was delivered.The product has a manufacturing defect.The product is substantially different from the description provided on the Website.To be eligible, the item must:Be unused, unwashed, and unworn.Have all original tags, labels, and packaging intact.Be returned in the same condition in which it was delivered.Be accompanied by proof of purchase or order number.

 

2. Non-Returnable and Non-Exchangeable Items

 

The following products are generally not eligible for return, exchange, or refund unless damaged, defective, or incorrectly supplied:Blouses stitched to customer measurementsCustomized or personalized productsAltered garmentsGift cards or vouchersClearance, final sale, or heavily discounted items (if marked as non-returnable)Products damaged due to misuse, improper handling, or normal wear and tearFor sarees, minor irregularities in weaving, embroidery, zari work, print placement, texture, or color variations may occur due to the handcrafted nature of the product and shall not be considered defects.

 

3. Return and Exchange Request Period

 

Customers must raise a return or exchange request within:7 days of deliveryRequests received after this period may not be accepted.

 

4. How to Request a Return or Exchange

 

To initiate a return or exchange:Contact customer support via email or phone.Provide:Order numberProduct nameReason for return/exchangePhotographs showing the issue (if applicable)Await approval and return instructions.We reserve the right to request additional information before approving a claim.

 

5. Reverse Pickup

 

Where available, we may arrange reverse pickup through our logistics partners.If reverse pickup is unavailable in your location:Customers may be required to self-ship the product to the address provided by us.Reasonable courier charges may be reimbursed upon approval and submission of valid courier receipts, subject to our review.

 

6. Inspection and Approval

 

Returned products will be inspected upon receipt.We reserve the right to reject return, exchange, or refund requests if:The product has been used, washed, altered, or damaged by the customer.Original tags or packaging are missing.The request does not meet the eligibility requirements outlined in this Policy.Our decision after inspection shall be final and binding.

 

7. Refunds

 

Once a return is approved and inspected, refunds will be processed to the original payment method used for the purchase.Refunds are generally processed within:7–10 business days after approval.Actual credit timelines may vary depending on:BanksCard issuersPayment gatewaysUPI providers

 

8. Cash on Delivery (COD) Refunds

 

For Cash on Delivery orders:Refunds will be made through bank transfer, UPI, or another electronic payment method.Customers may be required to provide bank account or UPI details for processing.Refunds will not be made in cash.

 

9. Exchange Policy

 

Where an exchange is approved:Replacement products will be dispatched subject to stock availability.If the requested replacement product is unavailable, a refund or store credit may be offered at our discretion.Only one exchange may be permitted per order unless otherwise approved.

 

10. Order Cancellation

 

Before ShipmentOrders may be cancelled before dispatch by contacting customer support.If payment has already been made, a full refund will be processed.After ShipmentOrders that have already been shipped generally cannot be cancelled and must follow the return process after delivery.

 

11. Refusal of Delivery

 

If a customer refuses delivery without a valid reason:Shipping charges may be deducted from any applicable refund.Repeat refusals may result in restrictions on future Cash on Delivery orders.

 

12. Color and Product Representation Disclaimer

 

We make every effort to accurately display product colors and images.However, actual colors may vary due to:Device display settingsMonitor calibrationPhotography lighting conditionsSuch minor color variations shall not constitute a defect or grounds for return unless the product is materially different from the description.

 

13. Damaged Packages

 

If the package appears tampered with or damaged at delivery:

• Refuse acceptance where possible.

• Take photographs of the package.

• Notify customer support within 48 hours.

Failure to report shipping damage promptly may affect claim eligibility.

 

14. Consumer Rights

 

Nothing in this Policy shall limit or exclude any rights available to consumers under applicable Indian laws and other applicable regulations.

 

By placing an order on sutaknot.com, you acknowledge that you have read, understood, and agreed to this Return, Exchange and Refund Policy.