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Terms & Conditions

Last Updated: 22-Jun-2026

 

Welcome to sutaknot.com ("Website", "Platform", "we", "our", "us"). These Terms and Conditions govern your access to and use of our website, products, and services.

By accessing, browsing, registering, or purchasing products through the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the Website.

 

1. About Us:

 

sutaknot.com operates this e-commerce website for the sale of clothing, sarees, apparel, fashion accessories, and related products.Business Details:

Business Name: Sutaknot

Registered Address: Address: A7, 12 Banamali Ghosal Lane, Kolkata - 700 034

Email: sutaknot@gmail.com

Phone: +91 74398 52386

 

2. Eligibility:

 

By using this Website, you represent and warrant that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts under applicable Indian laws.

  • The information provided by you is accurate and complete.

If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian.

 

3. User Account:

 

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your login credentials.

  • Accept responsibility for all activities conducted through your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

 

4. Products and Services:

 

We make reasonable efforts to accurately display product descriptions, colors, images, pricing, and specifications.

However:

  • Actual colors may vary due to monitor or device settings.

  • Handmade, woven, embroidered, or artisanal products may have minor variations.

  • Product measurements may have slight variations due to manufacturing processes.

Such variations shall not be considered defects.

 

5. Pricing and Payment:

 

  • All prices are displayed in Indian Rupees (INR) unless otherwise specified.

  • Prices are inclusive or exclusive of applicable taxes as indicated on the Website.

  • We reserve the right to change pricing without prior notice.

  • Orders will be processed only after successful payment authorization.

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Payments may be made through authorized payment gateways supporting:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

 

6. Order Acceptance and Cancellation:

 

An order confirmation does not constitute final acceptance of an order.We reserve the right to:

  • Refuse or cancel orders.

  • Limit quantities purchased.

  • Cancel orders due to pricing errors.

  • Cancel orders suspected of fraud or misuse.

If payment has already been received for a cancelled order, the applicable refund will be processed.

 

7. Shipping and Delivery:

 

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines are indicative and may vary due to circumstances beyond our control.

We shall not be liable for delays caused by:

  • Courier partners

  • Weather conditions

  • Government restrictions

  • Force majeure events

 

8. Returns, Exchanges, and Refunds:

 

Returns, exchanges, and refunds are governed by our Return and Refund Policy.Customers must review the applicable policy before placing an order.Certain products may not be eligible for return or exchange due to hygiene, customization, or promotional restrictions.

 

9. User Conduct:

 

You agree not to:

Use the Website for unlawful purposes.Upload malicious software or harmful code.Attempt unauthorized access to systems or data.Interfere with Website functionality.Engage in fraudulent activities.Impersonate another person or entity.Submit false or misleading information.Violation of these provisions may result in account suspension, order cancellation, and legal action.

 

10. Intellectual Property Rights:

 

All content on the Website, including:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Videos

  • Website designText and content

is owned by or licensed to Sutaknot and is protected under applicable intellectual property laws.

Users may not reproduce, copy, distribute, modify, or exploit any content without prior written permission.

 

11. Promotions and Discount Codes:

 

Promotions, coupons, discount codes, and offers:May be subject to separate terms.Cannot be combined unless expressly permitted.May be modified or withdrawn without prior notice.Have no cash value unless required by law.We reserve the right to cancel promotions in cases of misuse or technical errors.

 

12. Customer Reviews and User Content:

 

If you submit reviews, comments, photographs, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for business and marketing purposes.You represent that:The content is accurate.You own or have permission to use the content.The content does not violate any law or third-party rights.We reserve the right to remove content at our discretion.
 

13. Limitation of Liability:

 

To the maximum extent permitted by applicable law: Sutaknot, its directors, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the Website

  • Inability to use the Website

  • Delays in delivery

  • Technical interruptions

  • Third-party services

  • Unauthorized account access

Our total liability in relation to any order shall not exceed the amount paid by the customer for that order.

 

14. Disclaimer of Warranties:

 

The Website and services are provided on an "as is" and "as available" basis.We make no warranties regarding:

  • Continuous availability of the Website.

  • Error-free operation.

  • Accuracy of third-party information.

  • Uninterrupted access.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

 

15. Privacy:

 

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

 

16. Indemnification:

 

You agree to indemnify and hold harmless Sutaknot, its directors, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:Your violation of these Terms.Your misuse of the Website.Your infringement of any third-party rights.

 

17. Force Majeure:

 

We shall not be liable for failure or delay in performance resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Earthquakes

  • Pandemic events

  • Government actions

  • Internet outages

  • Labor disputes

  • Transportation disruptions

 

18. Governing Law and Jurisdiction:

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India, unless otherwise required by applicable law.

 

19. Severability:

 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

20. Changes to Terms:

 

We reserve the right to modify these Terms and Conditions at any time.Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the Website following such updates constitutes acceptance of the revised Terms.

 

By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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